STORE POLICY
Order Changes & Cancellations
• You can request a change/cancellation within 2 hours of placing your order by emailing: 9inetwentybyio@gmail.com.
• After 2 hours, your order may already be processing and cannot be changed.
Sizing & Fit
• Please use our Size Guide on each product page. If you’re between sizes for swimwear tops or apparel, we generally suggest sizing up for comfort. For wig density/length advice, email us — we’re happy to help.
Payment & Security
• We accept major credit/debit cards, Shop Pay, Apple Pay, Google Pay, and [Afterpay/Klarna if applicable].
• Our checkout is SSL-encrypted and PCI-compliant through our payment partners. We do not store full credit card details.
Pricing, Promotions & Gift Cards
• Prices and promotions are subject to change at any time.
• Only one promo code per order unless otherwise stated.
• Gift cards are final sale and non-refundable.
Privacy & Safety
• We collect information necessary to process and ship your order (name, email, address, payment details via our processor).
• If you opt in, we’ll send marketing emails/texts — you can unsubscribe anytime.
• We never sell your personal information. See our full Privacy Policy for details and your rights.
