Question 1

Can I return a bikini?

Accepted Answer

•	Bottoms & one-pieces: Final sale (no returns/exchanges) for sanitary reasons.
•	Tops: exchange or store credit within 14 days if hygiene liner/tags are intact and it’s unworn.

Question 2

Can I return a lace front wig, frontal, closure, bundles?

Accepted Answer

•	No returns, only exchanges.

Question 3

How fast will I get my order?

Accepted Answer

•	Processing 1–3 business days, then U.S. delivery is typically 3–7 business days.

Question 4

Who pays for return shipping?

Accepted Answer

•	Customers cover return shipping unless the item is defective or we made an error.

Question 5

My package says delivered but I can’t find it.

Accepted Answer

•	Check with household members and neighbors, then contact the carrier. Email us within 3 business days so we can help

FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Can I return a bikini?

Can I return a lace front wig, frontal, closure, bundles?

How fast will I get my order?

Who pays for return shipping?

My package says delivered but I can’t find it.